The incident has been resolved. The cause was due to a deploy of an incorrect connection parameter which briefly interrupted the ability to upload and process assets. We apologize for any inconvenience this may have caused.
Posted Jul 06, 2022 - 14:40 EDT
Monitoring
A fix has been implemented and we are monitoring the results. The cause of this issue was due to a deploy of an incorrect connection parameter which briefly interrupted the ability to upload and process assets. We apologize for any inconvenience this may have caused.
Posted Jul 06, 2022 - 12:13 EDT
Identified
We have identified the root cause for asset upload failure for EU customers and are working towards a solution.
Posted Jul 06, 2022 - 11:17 EDT
Investigating
We are currently experiencing an issue where users may be unable to upload assets in our EU Percolate environment, we are currently investigating the root cause.